Frequently Asked Questions
Everything you need to know about your Pavers Shoes experience.
How do I determine the correct shoe size for my order?
We provide a comprehensive size guide on each product page that includes UK, EU, and US conversions. Since many of our styles offer a comfort fit, we recommend checking the specific width measurements provided to ensure the perfect feel.
What is your return policy for footwear?
We offer a 30-day return window for all unworn shoes in their original packaging. Simply use our online portal to generate a return label, and your refund will be processed once the items pass our quality inspection.
How long does standard delivery take?
Standard shipping typically takes between 3 to 5 working days. Once your order is dispatched from our warehouse, you will receive a tracking number via email to monitor your delivery progress.
Are your leather shoes sustainably sourced?
At Pavers, we are committed to ethical sourcing. We work closely with our suppliers to ensure all leather used in our premium collections meets high environmental standards and social responsibility criteria.
Do you offer wide-fit options for sensitive feet?
Yes, we specialize in comfort. A large portion of our collection is available in Wide (E) and Extra Wide (EE+) fittings, specifically designed to provide extra room and support for maximum all-day comfort.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and fast checkout.